Accessibility Policy

Nicewood's goal is to provide digital services that everyone can use regardless of the situation. Accessibility improves the quality of digital services and promotes the opportunity for everyone to use public services.

We are committed to the EU accessibility directive and the law implementing it on the provision of digital services. This means that our site will meet levels A and AA of the requirements presented in the Web Content Accessibility Guidelines (WCAG) 2.1 criteria.

This accessibility statement is based on a joint assessment by Nicewood and an external expert.

During 2023, the following sites will largely meet the requirements required by law and the site will not have critical accessibility deficiencies.

Above mentioned sites have non-accessible content that does not fall within the scope of legislation or that has not yet had time to change.

  • Office program files (e.g. doc, pdf, odt) that were published before September 23, 2018 and are not needed for transactions

To the extent that attachment files published before September 23, 2018 (instructions, etc.) are needed for transactions, we will make these key attachment files necessary for transactions accessible.

Did you notice a lack of accessibility on our site? Let us know and we will do our best to correct the shortcoming. We will respond to your feedback within 14 days.

You have the right, for a justified reason, to receive, in an accessible form, the information you need to ascertain or fulfill your interests, rights or obligations. If you do not receive this information in an accessible format from our online service, you can make a request by sending an email to the email address below. We will respond to your request within 14 days. If the request concerns extensive content, we can extend the response time by a maximum of two weeks. We will notify you if the response time is extended. If we do not provide information in an accessible format, we will provide you with a written, substantiated certificate of this.

Give us feedback

If you notice accessibility problems on our site, first give us feedback (see Instructions above).

If you are not satisfied with the answer you received, you can make a clarification request to the Regional Administrative Office of Southern Finland. The Regional Administrative Agency of Southern Finland supervises compliance with accessibility requirements in Finland. You can find the contact information of the Regional Administrative Agency of Southern Finland on the website Saavutettavusväsämä

You have the right to file an accessibility complaint with the Regional Administrative Agency of Southern Finland if we do not comply with the requirements and obligations laid down in the Act on the Provision of Digital Services. You can also find instructions for filing a complaint on the website.

Last Update: March 23rd, 2023